Answers to frequently asked questions from National Foods Company’s Customers, about orders, quality, prices, competitiveness, advices.
The typical client of NFC is the importer and , more generally, those who work on minimum quantities rather high for a type of product. Retailers or consumers cannot therefore get straight in touch with NFC for purchases but should refer to the importer / wholesaler / retailer accredited in the relevant Country. Consumers of NFC products may however express their opinions or give their precious advice on NFC’s Facebook page specifically created to receive their valuable feedback.
NFC products are made on demand in order to always offer a fresh product and the longest shelf-life at the time of shipment. NFC does not keep products in stock. For this reason and for obvious production requirements, the minimum order is generally a 20' container or a full truck of product depending on the mode of transport. Only in some cases an order can be mixed by multiple products / size packing complying in any case with minimum required production quantity.
Generally, depending on the product and its origin, average time for production and shipment varies between 20 and 30 days after order confirmation. The transit time will naturally depends on the mode of transport and destination. NFC will take care of providing detailed information concerning production lead time and shipment enabling the Customer to easily plan his supplies in the most appropriate ways.
NFC Logistic Dept. will closely monitor each Customer's order and will keep him constantly updated about the status of production / shipment of the goods until their arrival at destination.
First of all , NFC relies on first class domestic and international partners/suppliers offering adequate guarantees on raw materials quality. Secondly, NFC constantly verifies that raw materials comply with most adopted international quality standards ( such as HACCP and ISO 9001:2000 , etc. . ). In addition, before being processed , further controls are made to verify the compliance with their initial features. Once manufactured, products are carefully analyzed and tested before shipment.
Of course yes! NFC’s products are guaranteed since they are constantly monitored during the entire processing and before shipment. NFC’s products are shipped if 100% complying with national and international strictest quality standards.
Because NFC’s products are the result of a strong founded company philosophy based on Quality. The statement is backed by concepts of Responsibility for Food, Consumer Protection, Business Sustainability in the long run. Offering Quality means complying with all these elements at the same time.
Thanks to a Company organization based on Efficiency. NFC operates on a worldwide basis taking benefits from a complete range of opportunities/choices. The constant markets monitoring along with multiple, sound and stable business partners, guarantee the best purchasing conditions. Rationalization of production processes generates cost savings. A slim and flexible managing structure generates additional savings. The efficiency at all management levels enable NFC best Quality/Price ratio.
Absolutely not ! Not mentioning for a while NFC’s responsibility on foodstuffs which precludes any compromise on quality, one must also consider that the product spreading capacity and volumes it can generate are not coming only from its price but also and especially from its quality. Best selling Fast Moving Consumer Products are not the cheapest ones but the ones with the best quality/price ratio. NFC strategically operates on this skill by always keeping a steady high quality and working on price lever through Efficiency. Compromising on quality would undermine the assumption of the NFC existence and its presence on the markets. Consumers of NFC products are faithful since they feel guaranteed by NFC Brands. Offering a different product would mean betraying the Consumers.
Operating on commodities in extremely competitive markets as well as the need to be competitive, requires a substantial margin compression. Moreover, global markets volatility creates sometime sensible price fluctuations. By the light of this scenario it is quite difficult to hold stable price quotes for longtime. NFC prices are consequently fixed at the time of each order except in limited special cases.
Of course you can. Being based on a long term business view, that is NFC own interest to lead Customers to the most appropriate choices for the greater benefit of both Clients and Consumers over time. NFC considers its Customers as a part of its own team. All the experience and expertise of NFC management are therefore at your service.
At the first stage NFC tries to understand Customer market and needs. Secondly, NFC provides necessary information (state of the markets, economy, past trends and future projections, etc.) needed to have a skyline of the market ongoing status. Thirdly (Teamwork) , working together on strategic / operational choices based on mutual information exchange. Finally , strategies are tuned according to the market reality and evolution based on a continuous feedback NFC – Customer. The ultimate goal is to encourage and hold the lasting satisfaction of NFC / Customer / Consumer relationship.
There are several reasons why NFC advising activity is valid and reliable:
Answers to frequently asked questions from Consumers of our products.
Producing exclusively on demand in order to preserve the freshness and longevity of the products and considered the minimum amounts of production rather high, NFC is directly addressed to importers / big wholesalers. Therefore Consumer cannot directly buy from NFC. However, if your country is covered by NFC distribution (see NFC in the World) you can easily find our products in the best food stores.
By accessing to NFC’s Facebook page: www.facebook.com/nationalfoodscompany. This way NFC will be more than glad to receive any comment / advice.
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